/* AYP Agentes — identidad propia: índigo/violeta + menta. Sin rojo. */
:root {
  --tinta: #1C1940;
  --texto: #3B3866;
  --suave: #7A7799;
  --linea: #E7E4F6;
  --blanco: #FFFFFF;
  --primario: #5B4BDB;
  --primario-2: #8B5CF6;
  --primario-claro: #EEEBFF;
  --menta: #19D3A2;
  --menta-osc: #0E9F7A;
  --menta-claro: #E3FAF3;
  --ambar: #F2A93B;
  --gris: #A3A1BD;
  --fondo: linear-gradient(160deg, #F5F3FF 0%, #F7F8FC 45%, #EDFAF5 100%);
  --sombra: 0 1px 2px rgba(28, 25, 64, .05), 0 8px 24px rgba(28, 25, 64, .06);
  --radio: 14px;
}

* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  font-family: "Plus Jakarta Sans", system-ui, -apple-system, "Segoe UI", sans-serif;
  color: var(--texto); background: var(--fondo); background-attachment: fixed;
  font-size: 14px; line-height: 1.5; min-height: 100vh;
}
a { color: var(--primario); text-decoration: none; }
h1, h2, h3 { color: var(--tinta); margin: 0; letter-spacing: -.01em; }
h1 { font-size: 22px; font-weight: 700; }
h2 { font-size: 16px; font-weight: 700; }
.ico { width: 20px; height: 20px; flex: none; }
.logo { width: 34px; height: 34px; flex: none; }
.muted { color: var(--suave); }
.mono { font-family: ui-monospace, "SF Mono", Menlo, monospace; font-size: 12.5px; }

/* Estructura */
.app { display: flex; min-height: 100vh; }
.side {
  width: 92px; flex-shrink: 0; color: #CFCBF5; display: flex; flex-direction: column;
  align-items: center; padding: 16px 0 14px; gap: 4px; position: sticky; top: 0; height: 100vh; transition: width .2s;
  background:
    radial-gradient(120% 40% at 50% 0%, rgba(139, 92, 246, .35) 0%, rgba(139, 92, 246, 0) 70%),
    radial-gradient(120% 30% at 50% 100%, rgba(25, 211, 162, .12) 0%, rgba(25, 211, 162, 0) 70%),
    linear-gradient(180deg, #221E52 0%, #1A1640 55%, #15122F 100%);
  border-right: 1px solid rgba(255,255,255,.06); box-shadow: 4px 0 24px rgba(28, 25, 64, .12);
  overflow-y: auto; overflow-x: hidden; scrollbar-width: none; z-index: 6;
}
.side::-webkit-scrollbar { display: none; }
.side .marca { display: flex; align-items: center; gap: 10px; padding: 0 0 14px; margin-bottom: 6px; border-bottom: 1px solid rgba(255,255,255,.08); width: 60px; justify-content: center; }
.side .marca span { display: none; color: #fff; font-weight: 700; white-space: nowrap; }
.side a:not(.marca), .side button.nav {
  position: relative; width: 76px; min-height: 56px; padding: 8px 4px; border-radius: 14px;
  display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 5px;
  color: #B9B4E6; font-size: 11px; font-weight: 600; line-height: 1.15; letter-spacing: .005em;
  background: none; border: 0; cursor: pointer; font-family: inherit; text-align: center;
  transition: background .15s, color .15s, transform .15s;
}
.side a:not(.marca) span, .side button.nav span { white-space: nowrap; max-width: 100%; overflow: hidden; text-overflow: ellipsis; }
.side .ico { width: 22px; height: 22px; stroke-width: 1.9; transition: transform .15s, color .15s; }
.side a:not(.marca):hover, .side button.nav:hover { background: rgba(255,255,255,.08); color: #fff; }
.side a:not(.marca):hover .ico, .side button.nav:hover .ico { transform: translateY(-1px); color: #fff; }
.side a.on {
  color: #fff;
  background: linear-gradient(135deg, rgba(91, 75, 219, .95), rgba(139, 92, 246, .85));
  box-shadow: 0 6px 18px rgba(91, 75, 219, .45), inset 0 1px 0 rgba(255,255,255,.18);
}
.side a.on .ico { color: var(--menta); filter: drop-shadow(0 0 6px rgba(25, 211, 162, .55)); }
.side a.on::before {
  content: ""; position: absolute; left: -8px; top: 50%; transform: translateY(-50%);
  width: 4px; height: 26px; border-radius: 0 4px 4px 0; background: var(--menta); box-shadow: 0 0 10px rgba(25, 211, 162, .7);
}
.side .abajo { margin-top: auto; display: flex; flex-direction: column; gap: 4px; align-items: center; padding-top: 10px; border-top: 1px solid rgba(255,255,255,.08); }
.side .abajo form { margin: 0; }
.side button.nav:hover { color: #FFD7A8; }
.side button.nav:hover .ico { color: var(--ambar); }
.app.abierto .side { width: 230px; align-items: stretch; padding: 16px 14px 14px; }
.app.abierto .side .marca { width: auto; justify-content: flex-start; padding-left: 6px; }
.app.abierto .side .marca span { display: inline; }
.app.abierto .side a:not(.marca), .app.abierto .side button.nav { width: 100%; min-height: 44px; flex-direction: row; justify-content: flex-start; padding: 0 14px; font-size: 14px; gap: 12px; text-align: left; }
.app.abierto .side a.on::before { left: -14px; }
.app.abierto .side .abajo { align-items: stretch; }

.main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.top {
  display: flex; align-items: center; gap: 12px; padding: 14px 28px; border-bottom: 1px solid var(--linea);
  background: rgba(255,255,255,.7); backdrop-filter: blur(8px); position: sticky; top: 0; z-index: 5;
}
.top .hamb { background: none; border: 0; color: var(--texto); cursor: pointer; padding: 4px; display: flex; }
.top .esp { flex: 1; }
.contenido { padding: 26px 28px 40px; max-width: 1280px; width: 100%; }
.pie { margin-top: auto; padding: 14px 28px; color: var(--suave); font-size: 12px; display: flex; gap: 14px; }

/* Cabecera de página */
.cab { display: flex; align-items: center; gap: 12px; margin-bottom: 20px; flex-wrap: wrap; }
.cab .esp { flex: 1; }

/* Tarjetas KPI: una fila, máx. 5, siempre clicables */
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 14px; margin-bottom: 22px; }
.kpi {
  background: var(--blanco); border: 1px solid var(--linea); border-radius: var(--radio); padding: 16px 18px;
  box-shadow: var(--sombra); display: flex; flex-direction: column; gap: 8px; color: inherit; transition: transform .12s, border-color .12s;
}
.kpi:hover { transform: translateY(-2px); border-color: var(--primario-2); }
.kpi .t { display: flex; align-items: center; gap: 8px; color: var(--suave); font-size: 12.5px; font-weight: 600; }
.kpi .t .ico { color: var(--primario); width: 18px; height: 18px; }
.kpi .v { font-size: 26px; font-weight: 700; color: var(--tinta); letter-spacing: -.02em; }

.caja { background: var(--blanco); border: 1px solid var(--linea); border-radius: var(--radio); box-shadow: var(--sombra); padding: 18px 20px; }
.caja + .caja { margin-top: 16px; }
.caja h2 { margin-bottom: 12px; }
.rejilla { display: grid; grid-template-columns: 2fr 1fr; gap: 16px; align-items: start; }
.rejilla-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; align-items: start; }

/* Tablas */
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: 11.5px; text-transform: uppercase; letter-spacing: .04em; color: var(--suave); font-weight: 600; padding: 8px 10px; border-bottom: 1px solid var(--linea); }
td { padding: 11px 10px; border-bottom: 1px solid #F1EFFA; vertical-align: middle; }
tr.fila { cursor: pointer; }
tr.fila:hover td { background: #FAF9FF; }
.num { text-align: right; font-variant-numeric: tabular-nums; }

/* Chips de estado */
.chip { display: inline-block; padding: 3px 10px; border-radius: 999px; font-size: 12px; font-weight: 600; background: #F0EFF7; color: var(--texto); white-space: nowrap; }
.chip-nuevo { background: var(--primario-claro); color: var(--primario); }
.chip-atendido { background: #EAF2FF; color: #3563C9; }
.chip-cualificado { background: #F3EAFE; color: #7A3FD8; }
.chip-en_ayp { background: #FFF4E2; color: #B26D0B; }
.chip-ganado { background: var(--menta-claro); color: var(--menta-osc); }
.chip-perdido, .chip-descartado { background: #F0EFF5; color: var(--gris); }
.etq { display: inline-block; padding: 2px 8px; border-radius: 6px; background: #F4F3FA; font-size: 12px; color: var(--texto); }
.punt { display: inline-flex; align-items: center; gap: 6px; }
.punt i { display: block; width: 46px; height: 6px; border-radius: 3px; background: #EEEDF5; overflow: hidden; }
.punt i b { display: block; height: 100%; background: linear-gradient(90deg, var(--primario-2), var(--menta)); }

/* Botones: la acción principal en menta, el resto discretos */
.btn { display: inline-flex; align-items: center; gap: 8px; padding: 9px 16px; border-radius: 10px; border: 1px solid var(--linea); background: var(--blanco); color: var(--tinta); font-weight: 600; font-size: 13.5px; cursor: pointer; font-family: inherit; }
.btn:hover { border-color: var(--primario-2); }
.btn .ico { width: 17px; height: 17px; }
.btn-pri { background: var(--menta); border-color: var(--menta); color: #062B22; }
.btn-pri:hover { background: #12C294; border-color: #12C294; }
.btn-sec { background: var(--primario-claro); border-color: transparent; color: var(--primario); }
.btn-peq { padding: 6px 11px; font-size: 12.5px; }

/* Formularios */
label { display: block; font-weight: 600; font-size: 12.5px; color: var(--tinta); margin-bottom: 5px; }
input[type=text], input[type=email], input[type=password], input[type=url], input[type=number], input[type=search], select, textarea {
  width: 100%; padding: 9px 12px; border: 1px solid var(--linea); border-radius: 10px; font: inherit; color: var(--tinta); background: #fff;
}
input:focus, select:focus, textarea:focus { outline: 2px solid rgba(91, 75, 219, .25); border-color: var(--primario); }
textarea { min-height: 90px; resize: vertical; }
.campo { margin-bottom: 14px; }
.campos { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 0 14px; }
.check { display: flex; align-items: center; gap: 8px; font-weight: 500; }
.ayuda { font-size: 12px; color: var(--suave); margin-top: 4px; }
.filtros { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-bottom: 14px; }
.filtros a { padding: 6px 12px; border-radius: 999px; background: #fff; border: 1px solid var(--linea); color: var(--texto); font-size: 12.5px; font-weight: 600; }
.filtros a.on { background: var(--tinta); color: #fff; border-color: var(--tinta); }
.filtros form { margin-left: auto; }

.aviso { padding: 11px 14px; border-radius: 10px; margin-bottom: 16px; font-weight: 500; }
.aviso-ok { background: var(--menta-claro); color: var(--menta-osc); }
.aviso-error { background: #FFF4E2; color: #9A5B06; }

/* Conversación tipo chat */
.chat { display: flex; flex-direction: column; gap: 10px; }
.msg { max-width: 78%; padding: 10px 14px; border-radius: 14px; white-space: pre-wrap; }
.msg small { display: block; font-size: 11px; color: var(--suave); margin-top: 4px; }
.msg-lead { background: #F2F1F8; align-self: flex-start; border-bottom-left-radius: 4px; }
.msg-agente { background: linear-gradient(135deg, var(--primario), var(--primario-2)); color: #fff; align-self: flex-end; border-bottom-right-radius: 4px; }
.msg-agente small { color: rgba(255,255,255,.75); }
.msg-persona { background: var(--menta-claro); color: #0B5C47; align-self: flex-end; border-bottom-right-radius: 4px; }
.msg-sistema { align-self: center; background: none; color: var(--suave); font-size: 12px; padding: 2px; text-align: center; max-width: 100%; }

.datos { display: grid; grid-template-columns: 120px 1fr; gap: 8px 12px; font-size: 13.5px; }
.datos dt { color: var(--suave); }
.datos dd { margin: 0; color: var(--tinta); font-weight: 500; word-break: break-word; }

.agentes { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 14px; }
.agente { background: #fff; border: 1px solid var(--linea); border-radius: var(--radio); padding: 18px; box-shadow: var(--sombra); color: inherit; display: flex; flex-direction: column; gap: 12px; }
.agente:hover { border-color: var(--primario-2); }
.agente .cab-a { display: flex; gap: 12px; align-items: center; }
.avatar { width: 42px; height: 42px; border-radius: 12px; background: linear-gradient(135deg, var(--primario), var(--primario-2)); color: #fff; display: flex; align-items: center; justify-content: center; position: relative; }
.avatar .ico { width: 22px; height: 22px; }
.avatar.vivo::after { content: ""; position: absolute; right: -3px; bottom: -3px; width: 12px; height: 12px; border-radius: 50%; background: var(--menta); border: 2px solid #fff; }
.mini { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; }
.mini div { background: #F8F7FD; border-radius: 10px; padding: 8px; text-align: center; }
.mini b { display: block; font-size: 17px; color: var(--tinta); }
.mini span { font-size: 11px; color: var(--suave); }

.barra { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; font-size: 13px; }
.barra span:first-child { width: 170px; flex: none; }
.barra i { flex: 1; height: 8px; background: #F0EFF7; border-radius: 4px; overflow: hidden; }
.barra i b { display: block; height: 100%; background: linear-gradient(90deg, var(--primario), var(--primario-2)); border-radius: 4px; }
.barra em { font-style: normal; width: 34px; text-align: right; color: var(--tinta); font-weight: 600; }

.vacio { text-align: center; padding: 34px 10px; color: var(--suave); }
.paginacion { margin-top: 14px; }
.paginacion nav { display: flex; gap: 6px; flex-wrap: wrap; }
code.clave { background: #F4F3FA; padding: 6px 10px; border-radius: 8px; display: block; overflow-x: auto; }
pre.snip { background: var(--tinta); color: #E4E1FF; padding: 14px; border-radius: 10px; overflow-x: auto; font-size: 12px; }

/* Login */
.login { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 20px; }
.login .caja { width: 100%; max-width: 380px; padding: 30px; }
.login .marca { display: flex; align-items: center; gap: 12px; margin-bottom: 22px; }
.login .marca b { font-size: 19px; color: var(--tinta); }

@media (max-width: 900px) {
  .rejilla, .rejilla-2 { grid-template-columns: 1fr; }
  .contenido { padding: 18px 16px 30px; }
  .top { padding: 12px 16px; }
  .side { width: 78px; }
  .side a:not(.marca), .side button.nav { width: 66px; font-size: 10px; }
  .side .marca { width: 50px; }
  .msg { max-width: 92%; }
  .ocultar-movil { display: none; }
  .top select { max-width: 150px; }
  .filtros form, .filtros input[type=search] { margin-left: 0; width: 100% !important; }
  .caja { overflow-x: auto; }
  .datos { grid-template-columns: 100px 1fr; }
}